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Frequently Asked Questions

Processing your order takes about 1 to 2 business days. The average delivery time is 2 to 4 business days.

In most cases, orders are delivered within the expected time frame. Unfortunately, orders can be delayed. Have you waited 3 days longer than the initial delivery time and still haven't received your order? Please contact us.

When you order from Mimacotton, you always benefit from free delivery.

Mimacotton always offers secure payments. We use the most commonly used payment services: Visa, Mastercard, Maestro, Apple Pay, Google Pay.

Some orders are sent in separate packages due to weight restrictions. If you order more than one product at a time, the products may not be delivered at the same time.

Don't worry, your order is on its way. The rest of your order will normally be delivered within 1 to 3 business days.

Unfortunately, it is possible that your order is damaged during delivery. As a customer, there is obviously nothing you can do about it. In this case, please contact our customer service immediately by sending an email to info@mimacotton.com It is necessary to take photos of the claim and attach them to the email.

You cannot return the product without providing us with the photos. Unfortunately, we will then not be able to find an adequate solution for you. Our customer service will process your message as soon as possible and will look for the best possible solution with you.

This also applies if you bought the wrong product, if it doesn't suit you, or if you no longer want it.
Please first contact our customer service info@mimacotton.com . We will see what the best solution is for you. If unsuccessful, you will only pay the shipping costs to return the product to us.

Do you have other questions? Contact our customer service info@mimacotton.com

FREE SHIPPING

Enjoy free shipping on all orders within the USA – including shipment tracking.

30-DAY MONEY-BACK
GUARANTEE

At Mimacotton, you buy completely risk-free – thanks to our 30-day money-back guarantee.

SECURE PAYMENT

You can pay securely by credit card, Apple Pay, Shop Pay and many other payment methods.

CUSTOMER SERVICE

Do you have a question, would you like to return something, or are you unsure about something? Our team is here for you and will help you quickly and personally.
Contact us at: info@mimacotton.com

Payment Options

Payment Options

Frequently Asked Questions

FREE SHIPPING

30-DAY MONEY-BACKGUARANTEE

SECURE PAYMENT

CUSTOMER SERVICE

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30-DAY MONEY-BACK
GUARANTEE